Refund & Cancellation Policy

• The Free plan is free forever — no card required.
• Paid plans are billed monthly and you can cancel anytime.
• When you cancel, you keep paid features until the end of the current period, then move to Free. Your data and past receipts stay intact.
• During the beta, paid plans are activated manually with no credit card.

AccessExit offers a Free plan and paid Starter ($19/mo) and Team ($39/mo) plans. Paid subscriptions are billed monthly in advance through Lemon Squeezy, which acts as our merchant of record. That means Lemon Squeezy handles the payment, the receipt, and any applicable sales tax or VAT, and appears on your statement. Purchases may also be subject to the Lemon Squeezy buyer terms shown at checkout.

You can cancel from Settings → Billing at any time. Cancellation stops future renewals. You keep your paid features until the end of the billing period you’ve already paid for, and then your workspace returns to the Free plan. We don’t delete your data when you downgrade — though Free-plan limits (people, apps, and features) apply again.

Because plans are billed monthly and you can cancel before each renewal, we generally do not provide prorated refunds for a partial month. That said, we offer a good-faith 14-day review window: if, within 14 days of a charge, you were billed by mistake, hit a duplicate charge, tried to cancel in time but were still charged, or ran into a serious service issue, email us and we’ll review it and make it right.

• Approved refunds are processed by Lemon Squeezy back to your original payment method, typically within 5–10 business days depending on your bank or card provider.
• If a charge looks wrong, you can also contact Lemon Squeezy buyer support using the link on your emailed receipt.

The 14-day review window covers billing mistakes and serious service issues — not ordinary usage or outcomes in your own systems. We generally don’t refund for:

• Unused capacity — cases, people or app limits, evidence storage, or exports you didn't use during the period.
• Missed reminders, or offboarding tasks your team performed incorrectly or forgot to record.
• A failed audit, or access that remained in a third-party system, since AccessExit does not remove access on its own.
• Business, security, or other losses that occur outside AccessExit.

When you upgrade or downgrade between paid plans, your subscription switches plans and Lemon Squeezy prorates the difference automatically. Downgrading to Free cancels the subscription at the period boundary as described above.

If a renewal payment fails, Lemon Squeezy will retry according to its dunning process. If payment can’t be collected, your workspace may be moved to the Free plan until billing is restored. Your data is preserved throughout.

While AccessExit is in beta, hosted checkout may be disabled and paid plans activated manually without a credit card. If that applies to your workspace, there’s nothing to cancel or refund — just email us to change your plan.

Billing questions? Email support@eastbase.studio.